‘Know your customer’ is one of those values that is often rolled out in strategy documents and on About Us web pages. As an online software company it’s all too easy to become aloof and distant from customers so when we set about agreeing our company strategy for the coming year I was determined to bring it to life.
If we’re to support our customers in making their companies great places to work then we have to really understand what they need from us. The only way to achieve this is to get out from behind our laptops and meet them – shock horror, talk with customers!
Last week Gareth & I took a trip to visit Dan May, Commercial Director at ramsac,who is long time friend and advocate for breatheHR. Ramsac are an independent IT company who really live their commitment to ‘make IT simple’ for their clients. I’ve huge respect for the way ramsac is run so meeting with Dan is always a pleasure. This time Dan totally blew me away with how they’re using our online HR software to manage their people.
Dan can explain it better than me…